Access to and use of our services are strictly prohibited for anyone who has not reached the age of 18 (or the legal age of majority required in the local jurisdiction, if higher). We implement rigorous checks during registration to verify the identity and age of all participants. Any account created by providing false information or attributable to a minor will be immediately suspended and related funds blocked.
We recognize the importance of balancing entertainment with social responsibility. Our commitment is reflected in the continuous development of transparency-oriented features and the provision of technical options that allow users to independently define their spending and time limits. Gambling should remain a leisure activity and should never be considered a means to solve financial difficulties or a profession.
To maintain full control over your experience, we provide a suite of tools that can be configured directly from the personal account area.
Users have the option to set a maximum limit for deposits on a daily, weekly, or monthly basis. It is also possible to apply limits to net losses accumulated within a defined period. Any request to reduce limits takes effect immediately, while their removal or increase is subject to a mandatory waiting period ('cooling-off').
We offer tools to track and limit the time spent on the platform. Users can activate automatic alerts (reality checks) or schedule predetermined break sessions, during which access to the system will be denied to allow detachment from the activity.
If the user feels the need to suspend activity for an extended period, the voluntary self-exclusion function is available. This option will block the account for a period ranging from a few months to several years, with no possibility of early reactivation. Alternatively, the option to permanently close the account by contacting our support service is always guaranteed.
Maintaining awareness is fundamental. We invite you to constantly monitor your habits and pay attention to warning signs such as: exceeding predefined budgets, systematically chasing losses, resorting to loans to fund activity, or feeling stressed by the frequency of platform use.
If you believe your habits are causing personal, relational, or financial distress, we strongly advise you to stop using the platform and seek help. There are numerous professional organizations, support groups, and medical specialists dedicated to providing confidential assistance and guidance to overcome compulsive behaviors.
We ask adult users to take the utmost care to prevent minors from accessing their accounts. We recommend not saving login credentials on shared devices and considering the installation of parental control software that filters access to age-inappropriate platforms, thus ensuring a protected home environment.
Our staff undergoes training sessions regarding user well-being principles and proactive issue identification. Through periodic checks, while we cannot guarantee infallible interventions, we strive to identify and mitigate behaviors that suggest a loss of control.
The guidelines outlined in this section are frequently reviewed to incorporate the latest social responsibility standards. Any structural changes will be communicated to users to ensure the continued effectiveness of the implemented protection measures.